Refund Policy
At Realty Digi, we strive to deliver high-quality services and ensure client satisfaction. However, we understand that situations may arise where a refund may be necessary. Please review our refund policy below:
Refund Eligibility:
Refund requests will be considered under the following conditions:
- The request is made within 7 days of payment for services that have not yet commenced or been delivered.
- The request is related to a material breach of the agreed terms and conditions.
Non-Refundable Services:
Certain services may be non-refundable, including but not limited to:
- Services or products that have already been completed and delivered as per the agreed terms.
- Custom design or development work that has been started or completed.
Request Process:
To request a refund, please contact us via email or our contact form, providing the following details:
- Your order or transaction ID.
- The reason for the refund request.
- Any relevant documentation or evidence supporting your request.
- Review and Processing: Once we receive your refund request, we will review it and determine if it meets the criteria for a refund. Our team will process eligible refunds within 14 business days of receiving the request.
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Refund Method: Refunds will be issued to the original payment method used for the transaction. If the payment was made via a credit/debit card or online payment system, the refund will be credited back to the same card or
account.
- Partial Refunds: In some cases, a partial refund may be issued based on the work completed up to the point of cancellation or dissatisfaction. This will be evaluated on a case-by-case basis.
- No Refunds for Completed Work: Once a project is completed and delivered, we do not offer refunds for any work delivered or services rendered.
- Changes and Cancellations: If you wish to cancel or make changes to your project after payment, please refer to our project changes and cancellation policy for further details.
Contact Us
If you have any questions or concerns about this Website Usage Agreement, please contact us at:
This Refund Policy was last updated on 17/10/2024